Refund Policy

Last Updated: December 6, 2025

      Policy Overview: Sales of digital subscriptions, access passes, and content are generally final and non-refundable. Please read below for details.
    

1. General Policy

Signal Sport offers digital services, including access to real-time analytics, proprietary data, community discussions, and educational content. Because these services are digital in nature and access is granted immediately upon purchase, ALL SALES ARE FINAL and NON-REFUNDABLE.

By purchasing a subscription, you acknowledge and agree that:

You are purchasing immediate access to digital content.
You waive any right to a "cooling-off" period once access has been granted, except as required by applicable consumer law in your jurisdiction.
Dissatisfaction with the analysis, predictions, or outcomes of any sports events does not constitute grounds for a refund.

2. Subscription Cancellation

You may cancel your subscription at any time. When you cancel:

The cancellation stops future recurring charges.
Your access continues until the end of the current billing cycle.
You will not receive a pro-rated refund for the remaining days in your current billing period.

3. Exceptions for Technical Failure

We may, at our sole discretion, consider a refund request only if there was a verifiable technical failure that prevented you from accessing the service for a significant portion of your subscription period. To be eligible for this exception:

You must have contacted our support team during the outage or technical issue.
The issue must be attributable to our systems (e.g., a site-wide outage) and not to your internet connection, device, or browser configuration.

4. Duplicate Charges

If you believe you were charged multiple times for the same billing period in error (e.g., a "double charge"), please contact us immediately. We will investigate, and if we confirm a duplicate transaction occurred, we will refund the duplicate amount.

5. No Refunds for Account Termination

If your account is suspended or terminated due to a violation of our Terms of Service (e.g., sharing accounts, scraping data, harassment), you forfeit any remaining subscription time and are not eligible for a refund of any fees paid.

6. How to Contact Us

If you have a billing question or believe you qualify for an extraordinary exception under this policy, please contact our support team at support@signalsports.org with the following details:

Your full name and account email.
The date and amount of the charge.
A detailed explanation of the issue.